Info
The Fanni K online store, represented by Tammer Brands Oy (business ID 0153634-1), sells consumer products to adult individuals and companies in Finland. The prices of the products shown in our online shop include VAT. We reserve the right to change prices and delivery costs.
Tammer Brands Oy (VAT FI01536341) operates the Rento online store, selling consumer products to adult individuals in Finland. All prices include Finnish VAT. We reserve the right to alter product prices and delivery costs at a time of our choosing.
Customer service for Fanni K online store
Tammer Brands Outlet Flamingo
tel: +358 50 448 5010 (during opening hours)
e-mail: outlet.flamingo@tammerbrands.fi
info
Delivery and payment terms
Valid since 1 February 2018Ordering
Products in Fanni K website’s online store can be ordered by placing them in the basket and paying for the basket via the checkout service. All customer information is handled in confidentiality. Contact details requested during purchases will not be used for any other purpose except to deliver the order and resolve any problems with the order. You may also consent to receiving marketing emails from the online store. By placing an order in the online store, you agree that you have read and consented to the current delivery terms and the processing of your personal information. You can read more about our consumer services’ privacy policies on Tammer Brands Oy’s “Data Protection” page.
Payment service provider
The payment gateway is provided by Paytrail Oyj (2122839-7) in collaboration with Finnish banks and credit institutions. Paytrail Oyj is displayed as the payment recipient in the bank statement or card payment receipt, and it transfers the payment to the vendor. Paytrail Oyj is authorized to operate as a payment institution. In case of a complaint, we kindly ask that you contact the product supplier (agreement terms & consumer support).
Paytrail Oyj
business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Telephone: +358 207 181830
www.paytrail.com
Online banks
The payment gateway for transactions via online banking is provided by Paytrail Oyj (2122839-7) in collaboration with Finnish banks and credit institutions. The service works the same way for users as traditional online payments.
Order and payment confirmation
Once an order has been successfully placed, you will receive an email confirmation. In order to receive a confirmation message, you must provide your email address during purchase.Delivery method and postage
The products are shipped from Tammer Brands Oy’s warehouse by using Posti. Once your delivery has arrived, you will receive a text message. In order to receive the message, you must provide your cellphone number during purchase. The postage fee for orders from the online store is €6.90/order. If your basket total exceeds €100, no delivery fees will be charged. You can see the postage fee in the basket before placing an order.Cancellations and returns
According to the Finnish Consumer Protection Act, you have a right to cancel and return your order within 14 days of the order’s receipt.
In order to return a delivered item, please send a cancellation notification via email to outlet.flamingo@tammerbrands.fi. The notification must include the purchaser’s name, address, phone number, order number, product name, product code and the number of items to be returned. If you would like to return several different items, you must list all of them, including the number of each type of item.
We will send you a customer returns number that you can use to return your purchase for free at a Posti service point. The cancellation notification information must also be attached to the returned item(s). Please remove any old delivery stickers from the parcel if re-using the same one.
All returns must take place within 14 days, and the items must be in their original shape and packaging. Returns must be sent by post to
Tammer Brands Oy / Online store returns
If the product is returned by a delivery method other than Post, the customer is responsible for the delivery costs. Payment will be refunded within 14 days from the arrival and inspection of the product.
Unclaimed parcels
Leaving a parcel unclaimed is not the same thing as returning or cancelling an order. We do not refund unclaimed parcels unless we receive a return notification.
Troubleshooting
If a product is lost or damaged during delivery, or if it does not match your order, you must notify our customer services, mentioned in the cancellation and returns instructions, within 14 days. If a parcel has been damaged in the post, you must submit a complaint to the postal services immediately.Product support
According to the Consumer Protection Act, a product that has a manufacturing defect must generally be returned to the place of purchase. However, your feedback is of utmost importance to product development and quality control. All product returns are always processed in writing at Tammer Brands Oy. This limits any misunderstandings and improves your legal protection level. You can find the returns form here.FAQ (Frequently asked questions)
How do I place orders in the online store?
Placing orders in our online store is easy.
Products in Fanni K website’s online store can be ordered by placing them in the basket and paying for the basket via the checkout service. Once an order has been successfully placed, you will receive an email confirmation. In order to receive a confirmation message, you must provide your email address during purchase.
How much does the delivery cost?
The postage fee for orders from the online store is €6.90/order. If your basket total exceeds €100, no delivery fees will be charged. You can the see postage fee in the basket before placing an order.
What is the delivery time of my order?
Items are delivered within 7–10 weekdays from the receipt of an order. We will not be responsible for any delays caused by force majeure or indirect harm due to delays. Notifications of any exceptional delivery times are posted on the online store’s front page.
Can I purchase items from outside of Finland?
Unfortunately, we do not currently deliver items from our online store outside of Finland. The Fanni K online store, represented by Tammer Brands Oy (business ID 0153634-1), only sells consumer products to private individuals aged 18 and over, as well as to businesses, within Finland.
How do I pay for my order?
The payment gateway is provided by Paytrail Oyj (2122839-7) in collaboration with Finnish banks and credit institutions. Paytrail Oyj is displayed as the payment recipient in the bank statement or card payment receipt, and it transfers the payment to the vendor. Paytrail Oyj is authorized to operate as a payment institution.
How do I return an item?
According to the Finnish Consumer Protection Act, you have a right to cancel and return your order within 14 days of the order’s receipt.
In order to return a delivered item, please send a cancellation notification via email to outlet.flamingo@tammerbrands.fi. The notification must include the purchaser’s name, address, phone number, order number, product name, product code and the number of items to be returned. If you would like to return several different items, you must list all of them, including the number of each item type. We will send you a customer returns number that you can use to return your purchase for free at a Posti service point. The cancellation notification information must also be attached to the returned item(s).